Shipping & Logistics Company in India

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Difference between shipping and delivery

With the expansion of online trade, the two terms, shipping, and delivery, have become more common and well-known. Commonly, these terms have appeared in the terms and conditions section of online business and shopping platforms. Many online shoppers misunderstand the two terms and assume these two words are synonyms. They interchange the words unknowingly when, in fact, their significations are markedly different.

It is significant to notice the disparity between the terms: “shipping” and “delivery” whether you are a digital retailer or customer. As an online business owner or as a retailer, you must let your customers acquaint themselves with the shipping and delivery details like date, time, delivery charge, and availability to make the consumers satisfied with your services.

While ordering products via online methods, shoppers should be aware of the dates of delivery especially, a product is time-sensitive. Regardless of their likenesses, the terms “shipping” and “delivery”, have some considerable distinctions to recognize between the two. Consumers who are enthusiastic about a short shipping timeline may be dissatisfied with your platform if their products reach days later.

What is shipping?

The term “shipping” entails the procedure of packing and sending items that can be transmitted through the regional mail service. When consumers make an order, they get a message that their ordered item will be supplied within a specific number of days, this is commonly known as the shipping timeline. Online shopping platforms take a number of days to organize for the warehouse worker to pack and send the item from the company’s end, adding the cost of shipment. In general, shipping is the time taken by the company to arrange the shipment from the stockroom to the customer.

What is delivery?

Delivery suggests the considered date or timeline of a greater important number of products like types of equipment, huge items that are sent to the consumer from the warehouse. The delivery cost relies on the distance from the packing center to the consumer’s address and the type of items that are being shipped.

Difference between shipping and delivery

  • Delivery is the term used for small products; meanwhile, the word used in the more important cases is shipping.

Shipments from where the customers use a third-party carrier to carry out      that shipment. Shipments can take weeks or days, and when you make the orders, you will no longer be able to choose a delivery date and window.


  • Delivery is aimed at regional use and is usually handled and kept by the warehousing company. They can get their drivers by using a messenger and can normally parcel out straightaway from the store within hours without a shipment supplier’s mediator.

Shipment is the day the carriage leaves the manufacturing plant of the provider and Delivery is the day on which the shipment reaches the customer’s doorstep.


  • One explanation shows that the measure of shipping or box is a major difference here between the two terms. Smaller products, such as accessories, outfits, shoes, and so on come under the class of shipping. These products can be covered and sent to the consumer by using a postal or courier service.

At the same time, huge products, such as home appliances, furniture, and so on needed installation come under delivery. In such a case, a delivery agent is required to arrive and deliver it to you. They just cannot be sent via postal or courier service.


Accordingly, the perceived opinion is that the consumer should acknowledge the distinction between shipping and delivery so that they should not be misguided by anyone. Qualified support workers will be promoted and create treasured support moments that influence the customer organization’s purpose by their service success and expectantly improve it. Thus, as a layman, an individual should know the distinction between as in e-trade it is significant. Digital trade has transformed the world with its productivity. By just pressing a button, we became the owner of our desired product.

The firm’s prestige will increase when the item to be shipped is always on time. It will develop strong promises to draw on the company’s customer interest. The customer trust always should get ramped up. With faithfulness and strong reliability, the customers can depend on the firm, without any tension, to let the company deliver their parcels.  If the products are shipped on the correct date and without delay or damage, this will produce good customer service and loyalty.